Shipping policy

Shipping Policy

Last Updated: June 5,2026

Thank you for shopping with Cauzeway. We are committed to delivering your order safely and on time. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email and/or SMS containing tracking details.

2. Shipping Coverage

We currently ship across most serviceable locations within India.

If your location is not serviceable by our courier partners, we will contact you regarding alternative arrangements or order cancellation.

3. Delivery Timelines

Estimated delivery times are as follows:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on courier operations and local conditions.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹999.

  • A shipping fee may apply to orders below the free shipping threshold.

  • Applicable shipping charges, if any, will be displayed at checkout before payment.

5. Cash on Delivery (COD)

Cash on Delivery may be available for select pin codes.

Cauzeway reserves the right to disable COD for certain locations, products, or orders based on operational requirements.

6. Order Tracking

Once your order is shipped, tracking details will be shared via email and/or SMS.

Customers can use the tracking link provided to monitor the status of their shipment.

7. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier partner issues

  • Government restrictions

  • Other unforeseen circumstances beyond our control

Cauzeway shall not be held responsible for delays caused by third-party logistics providers.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete address information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned due to incorrect address details may be subject to re-shipping fees.

9. Lost, Damaged, or Tampered Packages

If you receive a package that appears damaged or tampered with:

  • Refuse delivery if possible.

  • Contact our customer support team within 48 hours of delivery.

  • Share photographs of the package and product for verification.

We will investigate the issue and provide an appropriate resolution.

10. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to customer unavailability or incorrect address details, the package may be returned to us. Additional shipping charges may apply for re-dispatching the order.